Symi Tours Office - Bus Excursions Terms and Conditions

Welcome to Symi Tours Office! Before you embark on our exciting bus excursions, please take a moment to review the following terms and conditions to ensure a safe and enjoyable experience:

1. Booking and Payment:

All bookings for bus excursions must be made through our official website or authorized partners.

Payment for tickets can be made online through secure payment gateways.

Booking confirmation will be sent via email after successful payment.

2. Ticket Validity:

Tickets are valid only for the specified date and time of the booked excursion.

Tickets are non-transferable.

3. Safety Regulations:

Passengers must adhere to all safety instructions provided by our tour guides and bus staff.

Seat belts must be worn at all times during the journey.

Passengers are required to remain seated while the bus is in motion.

4. Health and Medical Considerations:

Passengers with medical conditions that may affect their ability to participate in the excursion should inform Symi Tours Office during the booking process.

We recommend passengers to carry any necessary medication and inform our staff of any medical requirements.

5. Cancellation and Refund Policy:

Symi Tours Office reserves the right to cancel or modify excursions due to unforeseen circumstances, such as weather conditions or insufficient bookings.

In case of cancellation by Symi Tours Office, passengers will be offered a full refund.

Refund requests from passengers will be considered in accordance with our refund policy outlined on the website.

6. Code of Conduct:

Passengers are expected to behave respectfully towards fellow travelers, tour guides, and bus staff.

Any disruptive or unsafe behavior may result in the passenger being asked to leave the excursion without a refund.

7. Lost or Damaged Items:

Symi Tours Office is not responsible for any loss or damage to personal belongings during the excursion.

Passengers are advised to keep their valuables secure and not leave items unattended.

By purchasing tickets for our bus excursions, you acknowledge and agree to abide by these terms and conditions. Symi Tours Office wishes you a delightful and safe journey!

PERSONAL DATA

Data We Collect

Online reservation procedure

Guests of third party websites are asked to give personal data in order to complete their online reservations. The data they are asked to give are upon the administrator – controller of the system.

Data given automatically

There are many instances that we get data automatically. Such data are: IP address, type of device, location, date and time of accessing our system, pages that are visited and clicked, from which website someone came to our system, browser that is used, software that is used in the device or computer.

Data given from other sources

Our booking engines are integrated with other websites (online wholesalers, Online Travel Agents, etc) who are giving data about completed reservations. The data are used from controllers (administrators) for managing purposes.

Data we share with others

We share the above personal data with third party systems for basic purposes of completing an online reservation. For example, we use a third party mail provider for security reasons (to avoid emails going to spam). Our systems are cloud and we use hosting services of Amazon.com (https://aws.amazon.com/security/) . In addition in some instances we share data with third party systems for managing or accounting purposes of the controller (administrator). Also we share data with banks and online payment gateways for successful secure transactions.